Covid-19: MetFilm School’s Response

Covid-19: MetFilm School’s Response

We are, of course, deeply aware of the uncertainty, confusion and fear that the pandemic is creating for us all, and particularly conscious of the questions that it must raise in your and your family’s minds about how your experience as a student will be affected. We hope that you will find the information on this page reassuring and informative.

From this Autumn, we will re-open both campuses fully, and we are committed to offering all current and new students the full learning experience that you signed up to, physically on site.

During the pandemic, we have learnt some valuable lessons about how to connect with our student community digitally, and as committed as we are to returning to a full campus experience, we are also committed to maintaining and building the enhancements around this experience that our digital environment can facilitate. This includes the Virtual Grindhouse, our new online community, home to a plethora of impressive guest speakers and curated opportunities from across the industry.

In addition, if you are unable to join us at the start of the course because of pandemic related travel restrictions, visa issues, or other reasons – don’t worry. We will work with you directly to provide ways for you to engage in learning remotely, joining the course physically at a later date. We guarantee that you will not miss out.

The frequently asked questions (FAQs) below will answer many of your questions. However, if you have further questions, current students can email help@metfilmschool.ac.uk and new students and potential applicants can email info@metfilmschool.co.uk, call +44 20 8290 9119 or speak to our admissions manager.


Learning, Teaching and Assessment

Will my learning experience be any different?

All taught sessions will take place on our campus or in shooting locations in scheduled sessions which will usually take place between 9am and 7pm on weekdays, as planned. You will be expected to carry out your own individual and group practice outside taught sessions. You may also be required to be involved in projects outside of these times during production periods.

When you are on campus, we will follow current UK government guidance and best practice in both the Higher Education and film production worlds to ensure that you are as safe as possible. In the event of any further public health lockdowns, we will ensure that your learning experience continues remotely, and all practical production activities and film productions will be rescheduled. We will ensure that your learning goals, filmmaking experience, and qualifications are not harmed.

When will my programme start?

We have made the decision to start some programmes a few weeks later than originally planned in order to minimise risk posed by the coronavirus pandemic, and the end of the programme is also a few weeks later as a result. The new start dates are on the website, and all prospective students have been advised by email about the changes.

What if I can’t get there at the start of the programme?

If you are unable to join us at the start of the course because of pandemic related travel restrictions, visa issues, or other reasons – don’t worry. We will work with you directly to provide ways for you to engage in learning remotely, joining the course physically at a later date. We guarantee that you will not miss out.

Will I still have my pre-induction?

Yes. Students on all MA programmes, the BA (Hons) Practical Filmmaking and BA (Hons) Screen Acting programmes will be invited to participate in our Pre-Induction Online Course, the aim of which is to prepare you for your study at MetFilm School.  The course is structured around screen content viewing, online forum discussions, and supplementary reading to introduce you to the creative and academic skills you will need as an undergraduate student.  This is also an opportunity for you to get to know fellow students prior to the start of the course.


Student Health and Wellbeing

What do I do if I think I have coronavirus symptoms?

If you are feeling unwell, you should stay at home for 10 days if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you’ve started coughing repeatedly.
  • You should also stay at home for 14 days if you live with someone who has the above symptoms and you should do this from the first day they have symptoms.

If this affects you, you should read the government’s advice on staying at home.

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you’re staying at home, you can though use the 111 online coronavirus service to get more advice.

What Should I do if I think I might be part of a vulnerable group?

The government advises that you self-isolate if you are:

  • Pregnant
  • Elderly
  • have a pre-existing medical condition which affects or immune system or respiratory system.

Please read the government’s advice on vulnerable groups.

Please contact your Course Leader and the Welfare Team on 020 8280 9119 or admin@metfilm.co.uk and, if able to do so, keep up with your studies using our online learning support and resources.

Should I self-isolate?

It is important that you follow the latest official advice on self-isolation, social distancing and other measures. If you are self-isolating do not come to the campus.

For the latest guidance about whether you need to self-isolate and for how long, please see this page on the NHS website.

Is MetFilm School open?

From the end of June we re-opened both the London and Berlin campuses to a carefully controlled and monitored schedule of practical activity and production. We introduced precautions to ensure that everyone remains safe including smaller groups in large spaces, enhanced cleaning and sanitisation, training for all students and staff prior to arrival on site, and risk assessments designed for each type of activity.

From the Autumn, we will re-open both campuses fully, and we are committed to offering all current and new students the full learning experience that you signed up to, physically on site.

Who should I contact at MetFilm School with concerns?

If you have any concerns about the coronavirus, please contact Student Services on 020 8280 9119 or admin@metfilm.co.uk.

Who can I talk to if I’m feeling very worried or down, or I have an urgent problem?

Our Student Welfare team will be available to support you and will respond between 9-5, Monday to Friday. You can contact us on 020 8280 9119 or admin@metfilm.co.uk.

For urgent support outside these hours please contact:

  • The Samaritans – 116 123
  • NHS Direct – 111
  • Emergency services – Fire, Police or Ambulance – 999
  • Nightline – 020 7631 0101

Current International/Tier 4 Student Advice

I want to go home to see my family. Is this a problem?

You may travel home and stay with your family when it is safe to do so, but please check any travel restriction in your country.

If you are a Tier 4 student who has returned to your home country, please ensure that you fully engage with your work through our virtual networks. This is important as your online attendance will be monitored. Please inform the Compliance Team compliance@metfilm.co.uk if you do travel back to your country. Also please provide copies of the re-entry stamp you may receive in your passport, your flight itinerary or boarding pass and remember that you must check your MetFilm email regularly to know of any updates for your course or university announcements.

If you have remained in the UK please ensure that you continue to follow the instructions and updates from the UK Government which you can find at https://www.gov.uk/coronavirus.

What if my visa is about to expire?

If you are still in the UK and your visa is due to expire, you should follow the advice on the official government webpage.

You can also contact Student Advice compliance@metfilm.co.uk who will be able to help you and give you further advice.

I am a Tier 4 student who has returned home, should I continue to study on-line and will my visa be affected?

If you are a Tier 4 student who has returned to your home country, please ensure that you fully engage with your teaching through Teams and any other platforms to which you are directed by the School. This is important as your online attendance will be monitored.  MetFilm School will also monitor assignment submissions.

If you are actively engaging with your studies, as indicated above, your current visa will not be affected. However, although there have been some changes to the current Home Office attendance monitoring requirements to take into consideration on-line learning, students who do not have a record of engagement, will still be subject to the current University and UKVI regulations and may be withdrawn from their course. Please keep in contact with your course leader.

Can I stay in my home country until the end of the term and come back in Autumn 2020

If you have advised us of your return to your home country, you will be on a list of authorised absences for leaving the UK. Continue to check your MetFilm School email and our webpages for updates.

Who do I contact if I need advice regarding my return to the UK?

Please contact the Student Support team who will be able to give you further information regarding your travel/visa by emailing compliance@metfilm.co.uk.

You may also find it useful to check the latest travel advice given by Foreign and Commonwealth Office guidance.


New Students starting in Autumn 2020

Can I still apply?

You can still apply for the Autumn 2020 intake. For further information on how to apply, please visit our How To Apply pages for Undergraduate study and Postgraduate study.

Will I still be able to study in the UK?

Yes, we are committed to offering you the full learning experience that you signed up to. All taught sessions will take place on our campus or in shooting locations in scheduled sessions which will usually take place between 9am and 7pm on weekdays. You will be expected to carry out your own individual and group practice outside taught sessions. You may also be required to be involved in projects outside of these times during production periods.

Will I be required to attend?

Yes, if you have entered the UK, you will be required to attend scheduled sessions on campus, and to engage in the online learning community.

What is the start date in Autumn 2020?

We have made the decision to start your programme a few weeks later than originally planned in order to minimise risk posed by the coronavirus pandemic. The new start dates are now on the course pages of the website and have been communicated to all students enrolled on programmes.

When can I apply for my visa?

Once you have accepted your unconditional offer of a place or cleared your condition on the offer you hold and paid your first years fee, we will check your documentation to ensure that you will be eligible to obtain a visa and subject to you having the appropriate finances in place, we will issue you with a Confirmation of Acceptance to Study (CAS). Further guidance on visas is available on our Visas and immigration page. Visa decisions will be made by the UKVI.

What if there are still border restrictions or I cannot get to the UK?

Yes, if you are unable to join us at the start of the course because of pandemic related travel restrictions, visa issues, or other reasons – don’t worry. We will work with you directly to provide ways for you to engage in learning remotely, joining the course physically at a later date. We will work with you to ensure that you catch up on any practical learning that you have missed.

What are the current UK quarantine requirements?

Coronavirus regulations mean that you must self-isolate for 14 days if you arrive in the UK from a country outside the common travel area.

The government is satisfied that it is now safe to ease these measures in England and has introduced travel corridor exemptions for some countries and territories.

Exemption rules

You may not have to self-isolate when you arrive in England, if you are travelling from one of the countries or territories listed below. That is because these countries or territories are:

  • covered by the travel corridor exemption
  • within the common travel area (Ireland, the Channel Islands, the Isle of Man)
  • British overseas territories

You will need to self-isolate if you visited or made a transit stop in a country that is not on the list in the 14 days before you arrive in England. This applies to all travel to England, by train, ferry, coach, air or any other route.

Can I start my course online?

Yes, if you are unable to join us at the start of the course because of pandemic related travel restrictions, visa issues, or other reasons – don’t worry. We will work with you directly to provide ways for you to engage in learning remotely, joining the course physically at a later date. We guarantee that you will not miss out.

What will on campus learning be like?

All taught sessions will take place on our campus or in shooting locations in scheduled sessions which will usually take place between 9am and 7pm on weekdays. You will be expected to carry out your own individual and group practice outside taught sessions. You may also be required to be involved in projects outside of these times during production periods.

Will the campus be safe?

When you are on campus, we will follow current UK government guidance and best practice in both the Higher Education and film production worlds to ensure that you are as safe as possible. In the event of any further public health lockdowns, we will ensure that your learning experience continues remotely, and all practical production activities and film productions will be rescheduled. We will ensure that your learning goals, filmmaking experience, and qualifications are not harmed.

How will I be supported?

Met Film School has various digital platforms which we use to deliver online learning and support to students when not on the campus. You will also be supported by your programme team, and the School’s Student Services and Academic Support team – which you will also be able to access online if you should have any problems.


Self-isolation Requirements for Students Arriving in the UK from Abroad

What are the compulsory UK government requirements for people arriving in the UK?

The UK government implemented a policy of self-isolation for 14 days for anyone arriving in the UK to help manage the risk to public health from coronavirus (Covid-19). If you are arriving from an exempted country or territory, you may not need to need self-isolate. Please note that this applies even if you have just returned from a holiday abroad as well as to those locating to London.

What do I need to do?

All arrivals in the UK need to complete a passenger locator form (PLF) within 48 hours before travelling to the UK, listing the address of their nominated place for self-isolation. You must bring a copy of the PLF with you, either printed or electronic.

If you are required to self-isolate, you should travel directly to your isolation accommodation after you arrive. Whether you use public transport or a private company for your transfer, you must follow precautions such as face coverings and social distancing.

If you are unwell or self-isolating?

If you feel unwell with Covid-19 symptoms you must not enter the MetFilm School buildings under any circumstances.

If you are self-isolating or have been told to isolate by NHS 111 or a medical professional you also not enter MetFilm School.

If you have suspected Covid-19 after attending MetFilm School, you should self-isolate and act in accordance with NHS 111 instructions and current Government guidance. You should inform us as soon as possible by emailing wellbeing@metfilmschool.ac.uk.

What does self-isolation mean?

Anyone required to self-isolate should not leave their identified accommodation for any reason until the self-isolation period, currently, 14 days, is complete. You will not be able to access campus or attend face-to-face events during this period.

Compliance with the quarantine requirement is a personal responsibility. Failure to comply with the requirements is an offence that can be punished with a fine, payable by the individual.

What do I need to do before setting off for the UK?

You should pack a face mask and a hand sanitiser in your hand luggage.

Make sure to have an international credit or debit card with you as it may be necessary to avoid using any cash. It might not be possible to open a UK bank account in the first two weeks.

Check that your travel and health insurance is appropriate.

Have clear plans for your onward travel from the airport: secure your accommodation before you set out and plan how you will travel to your self-isolation accommodation from the airport.

What are my accommodation options?

You may need to self-isolate in your shared accommodation. It is your responsibility to ensure that others in the household are made aware of your need to self-isolate (see below).

You may wish to consider a hotel. Please find some local ones listed below:

  • Hampton by Hilton London Ealing, 111 Uxbridge Rd, Ealing, London W5 5TL, + 44 (0) 20 7052 7200
  • Novotel London West, 1 Shortlands Hammersmith International Centre, Hammersmith, London W6 8DR, +44 (0) 20 8741 1555
  • Ibis Styles London Ealing, 32-38 Uxbridge Rd, Ealing, London W5 2BS, +44 (0) 20 3002 1529

Once you have reached your nominated place for self-isolation, please continue to follow government guidelines.

Alternatively, there are still some places available in the University of West London halls of residence for the academic year ahead. If you wish to book, you can do so via their  Accommodation web pages. Students who book a room in the University of West London accommodation will be advised about self-isolation arrangements in the halls directly by their Accommodation team.

Points of advice for those self-isolating in shared accommodation
  • You should avoid shared spaces as much as possible – including as kitchens, bathrooms and sitting areas
  • everyone should wash their hands lots of times during the day – do this for 20 seconds, using soap and water or hand sanitiser
  • always cough and sneeze into a tissue – then throw the tissue away and wash your hands
  • in communal areas, try to stay at least two metres away from other people as much as possible
  • think about wearing a face covering when you are in the same room as another member of the household
  • use a different bathroom if possible. If you use the same bathroom clean it each time after you use it. Wipe all surfaces you have touched using strong household cleaner (disinfectant)
  • use different towels
  • do not share a bed
  • do not use the kitchen at the same time
  • clean surfaces that you often touch several times a day with a household cleaner/detergent
  • use a dishwasher – if this is not possible, wash and dry each person’s things separately
  • use a different sponge and tea towel for each person
  • do not shake dirty washing before putting it in the washing machine – if you do not have a washing machine, wait three days after your staying at home period ends before taking it to be washed
  • put rubbish such as tissues and disposable wiping cloths into rubbish bags that are tied shut, then put these bags inside a second bag – you should wait three days before you put them outside for the rubbish collection
  • while you are self-isolating arrange for food and medication to be delivered
  • tell people delivering things to your home to leave them outside and let you know they are there – they must not come into your home
  • Do not use taxis or public transport and do not allow social visits from friends and family – use your phone and social media to keep in touch.
How to order food in self-isolation?

If you are self-isolating with friends or relatives, please arrange for help for food to be delivered to you, observing social distancing guidelines.

If you are in accommodation on your own, your best option may be supermarket deliveries. For example, Tesco, Morrisons, Sainsburys and Waitrose all offer a delivery service which can be booked online. If you are encountering issues with the food you can contact wellbeing@metfilmschool.ac.uk for advice.

What do I do if I develop Covid-19 symptoms while in self-isolation?

Please follow the UK government instructions and National Health Service guidelines if you develop coronavirus symptoms while in self-isolation.

If you have a confirmed case of Covid-19 you must let us know.

Can I study while I am self-isolating?

Yes. you can enrol online, undertake our pre-induction course and start your studies while you are self-isolating. There will also induction activities and materials.

What can I do for my own wellbeing?

Our Wellbeing Team recommend the following resources for you:

What activities are available at MetFilm School?
  • If you are self-isolating before your course starts, there is a pre-induction course which you are encouraged to engage with. It has references to a lot of viewing and reading materials which will both entertain you and prepare you for your programme.
  • You will also be invited to join the Virtual Grindhouse, our online community, where you will find guest speakers, opportunities, and other information.
  • Once your course starts, you will be able to engage with your learning online until you are able to join the course in person.
What sources of advice are available at MetFilm School?
  • Counselling
  • Disability & Mental Health
  • General wellbeing
  • Finance & funding advice
  • Local medical services information

Complaints

What steps can I take if I'm not happy with any aspect of provision or service and I'd like to raise my concerns?

If at any point you are not happy with the Schools action (or lack of action) in relation to any aspect of your experience (including teaching) you can provide us with feedback by raising it with your course manager, course leader or a member of Student Services staff. You can also provide feedback which is formally noted through the student representation system. Staff are usually very responsive to student concerns. In the rare event that you remain unhappy after discussing your concerns with staff, you can contact the student complaints team: complaints@metfilmschool.ac.uk.